Terms & Conditions

Please read our terms & conditions carefully as making a purchase on, Qoolmart.com website signifies acceptance of these terms. These terms & conditions are subject to change at any time without notice. Every transaction is governed by the terms & conditions in place at the time of the transaction. By submitting an order or becoming a member of Qoolmart.com, you agree to be bound by these terms & conditions.

  1. We reserve the right to cancel orders at any time.
  2. Prices and products are subject to change at any time without notice.
  3. We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.
  4. Dispatch and delivery dates are provided as a guide only. We take no guarantee or responsibility and are not liable for any losses or inconveniences for any failure or delay to deliver products within the expected delivery time.
  5. Colors depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website and in the catalogue.
  6. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.
  7. Amendments to orders can be made by contacting Qoolmart.com via email or telephone and speaking with someone who will then receive permission to change the order. If an order has already been dispatched, then postage costs will apply.
  8. Order must be paid for in full prior to delivery.
  9. All prices are in SGD, Singapore Dollars.
  10. We at (Qoolmart.com) valued our relationship with our clients and want you to be satisfied with your purchase. We will, therefore, accept merchandise returns (with certain exclusions) within 7 days from the date of purchase.
  11. Please read the following policies and procedures for exchanges or returns:
    • Exchanges and/or returns will be accepted within 7 days from the date of purchase.
    • The original receipt and/or return label must accompany the exchange or return.
    • Merchandise must be new in their original box unless defective by fabricant.
    • Credits will be made to the original payment form of your order.
  12. Qoolmart.com is owned and managed by Emjay Enterprises Pte Ltd