Shipping & Delivery

At QOOLMART.com, we are committed to provide our customers a seamless and fuss-free shopping experience and we believe that getting your items quickly is an important aspect of it.

Delivery Timing

Orders Placed Singapore or International Delivery Time
Monday - Friday, before 12pm Delivery estimate of 3-14 working days* commences on the same working day the order is made. Your order will arrive between Monday - Sunday.
Monday - Friday, after 12pm Delivery lead-time of 3-14 working days* commences on the next working day from when the order is made.
Saturday and Sunday Delivery estimate of 3-14 working days* commences on the next working day the order is made.

*Delivery lead time shall depend on the availability of the items at the point of purchase, our courier partners' dispatching schedules and routing, as well as traffic and weather conditions. Some of our courier partners such as NINJA or TA-Q-Bin also operate over the weekends.

Shipping Policy

FREE SHIPPING within Singapore for all online orders - NO MINIMUM AMOUNT
FREE SHIPPING to International countries for all online orders - NO MINIMUM AMOUNT, UNLESS SPECIFIED
We reserve the right to end or change this free shipping offer at any time.
Charges **All prices are in SGD Dollars and freight costs relate to total order amount.
All orders and deliveries are processed through your Qoolmart.com account.
**NOTE: Qoolmart.com only ship to customers with a billing and shipping address in the Singapore.
Delivery Orders are delivered via 3rd party courier or postage company and your signature may be required to accept registered goods.
Goods will be delivered during normal business hours.
Goods delivered within the Singapore will take 3-5 working days.
**NOTE: Qoolmart.com take no responsibility for lost orders if customers provide incorrect or invalid address details.

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.